1. Cancellation from the company
The company can cancel any reservation at any time if the property booked is not available on the date of arrival or during the stay. In this case, the company will refund totally the pre-payment.
2. Replacing the property
The company reserves the right to replace the property with alternatives of equal or higher quality if, in events of force major, the company is not able to assure the customer the lease of the property. If the customer, for reasonable and substantiated grounds, rejects the alternatives offered as a substitution, the company will refund the amounts paid.
3. Arrivals
The keys of the property will be delivered to the customer by the company representative, in the place and time agreed in advance. Check-in take place between 15:00 and 18:00 (May - October) or 14:00 - 17:00 (November - April). If you plan to arrive after 18:00 (May - October) or after 17:00 (November - April), please contact the property in order to receive instructions for self check-in.
4. Departures
4.1. Check-out is before 10.00 am on day of departure at the company’s reception office, unless differently agreed with the company. Late departures will be charged 3 times the daily rate. For departures outside office opening times the customer must make arrangements with the company upon arrival.
4.2. If the customer decides to leave the apartment before the agreed departure date s/he will not be entitled to any refund or compensation.
5. Additional Services
Additional Services (such as baby cot, extra bed, taxi transfer, etc.) can be ordered by telephone, e-mail or online during the booking process. All the additional services, except the taxi transfer, must be paid before the arrival.
6. Number of persons
6.1. The customer undertakes not to lodge in the property a higher number of persons than the one indicated in the booking confirmation except for children under two years of age. In case of non compliance with this obligation the company will be entitled to refuse the access in the apartment or evict the entire party. At check-in the customer will need to show a valid identification document for each person that will stay in the property.
6.2. The customer explicitly declares that each occupant of the property complies with all legal requirements and regulations regarding residing in the territory of the Italian state, as specified by the law, either by being an Italian citizen or – in the case of foreign citizens – by having all the necessary visas and permits required for entering and residing in the country. The customer hereby assuming full responsibility for possessing and providing all required documents.
7. Customer obligations
7.1. The customer undertakes to use the property with ordinary diligence, refraining from any action that may cause damages. The customer undertakes to leave the property clean, with particular regard to the kitchen corner, and to empty all garbage into outside cans. In case of non compliance with this obligation the company will be entitled to ask the client the payment of the extra cleaning service and/or to keep the security deposit (where requested). The customer also undertakes to use the property in such a way as not to disturb the persons residing near the property. All building rules and regulations must be observed. In the event that the customer does not follow the company’s and the building’s rules and regulations, the company reserves the right to cancel this contract and to vacate the customer immediately from the apartment without having to refund him/her for the remaining days and keeping the totality of the security deposit (where requested) as a penalty.
7.2. The Customer undertakes to return all sets of keys of the property upon departure. The customer undertakes not to make any copies and/or to deliver to third parties the keys of the property and/or to disclose to third parties any access code of the property. The loss of the keys implies the refund of the cost of a new lock and of 5 new sets of keys. The company will require additional charges in case the customer requires the presence of the local staff during his/her stay for reasons such as losing the apartment's keys, forgetting the keys inside the apartment or for unjustified emergency calls for assistance in the property.
7.3. The customer undertakes to observe the normal precautions and safety measures to prevent the entrance of unauthorized persons in the property. It is understood that in case of non-observance of this obligation, the customer will be liable for any damages caused to the property and/or to the goods contained in it. In any case, the customer will be liable for any damages caused to the property and/or to the goods contained in it by third parties to whom it has given access for any reason. The customer also undertakes to take the necessary steps to protect his/her valuables belonging. The company will not be liable for any theft to the detriment of the customer.
7.4. The customer undertakes not to keep any pets in the property (except for service animals).
8. Cleaning Policy
8.1. On arrival the customer will find the property clean and tidy. The customer is requested to wash and put away all dishes, empty refrigerator, and take out the garbage upon departure. If the customer does not clean, s/he will pay the cost of the extra cleaning and/or the company will keep the security deposit (where requested). In the case that an accommodation is not clean at the time of the arrival, the customer has 2 hours to inform the Company. The company will send the cleaning staff as soon as possible.
9. Loss of booking and pre-payment
9.1. If the customer does not show up on the arrival date or s/he does not communicate any delay to the company, the company is not responsible for key delivery outside the office opening times and for compensation of any extra cost incurred by the customer for an alternative accommodation. The apartment will be considered to have been occupied from the original date of arrival and the customer will not be entitled to any extension on the original booking.
9.2The company will hold the reservation for 24 hours after the agreed arrival date and time. After this time if the customer does not show and does not give any communication to the company the reservation will be deemed cancelled and the customer will not be entitled to any refund.
10. Right to access the property
The company representative and/or any third parties appointed by the company, identifiable on the customer's request, will have the right to access the property in order to carry out any necessary repair and/or maintenance. The customer will be informed in advance, except in the case of an emergency.
11. Limitation of liability
The company is not liable for the obligations deriving from the organization of the travel and/or of the property lease, but is exclusively liable for the obligations deriving from its role of intermediary and in any case within the limits provided for such liability by the regulations in force. At any rate, the company is not responsible if the default reported by the customer depends on causes related to the customer, or to a third party not related to the supply of the services provided by the contract, or if it is due to a fortuitous event or an event of force major. Moreover, the company will not be considered liable for any damages deriving from services supplied by unrelated third parties and not part of the tourist package, or deriving from autonomous initiatives undertaken by the customer during the travel.
11.2. The company will not be liable towards the customer for any interruptions of electricity and/or gas and/or water supplies not cased by the company.
11.3 The company is not liable under any circumstances for loss, theft or damage to the occupants or customers and/ or their property and belongings.
11.4. It is understood that, within the limits allowed by the law, the amount of possible damages indefinable by the company to the customer in relation to the contract will be limited to the amount actually paid by the customer to the company under the contract.
12. Express resolutely clause
12.1. The company will have the right to terminate the contract with immediate effect by written notice to be sent to the customer in the following cases:
a) In case of non-payment by the customer of any amount due as provided in the booking confirmation or
b) In case of behaviors contrary to the good management of the property (see art. 7).
12.2. In the event of the previous letter a), the company will be entitled to ask for an extra payment to the customer and/or the company will keep the security deposit (where requested).
